General terms and conditions

Hotel & apartments

Arrival:

Our rooms and apartments are available to occupy from 2.00 p.m. Please let us know if you are arriving after 6.00 p.m.

Departure:

Please vacate the rooms and apartments by 10.30 a.m. on the day of departure.
If you are leaving later there is the option of storing your luggage at the hotel so you can still make the most of your last day on holiday.

Bank details:

BIC: HYPTAT22
IBAN: AT92 5700 0001 9003 2324
The recipient is exempt from charges.

Hotel bill:

You can pay your hotel bill in cash or by EC card (with PIN code). We accept VISA and MASTERCARD.

Prices:

All our individual prices are per person and day at the alpine hotel, package prices are per person. Prices for the apartments according to the apartment description. Prices do not include local tax and taxes. All previous price lists are replaced by this price list and are no longer valid. Subject to printing errors and mistakes despite careful checking. With the rooms and apartments the floor plans may vary but do not affect the price.

Reservation:

The reservation is only binding once written confirmation and your deposit has been received.
A deposit can also be paid using a credit card, by informing us of your credit card details.

Travel cancellation insurance:

Information regarding European travel insurance.
Otherwise we will be happy to provide you with information on request!

Cancellation:

Free up to 3 months before departure.
Up to 1 month before departure: 40% of the agreed price
Up to 1 week before departure: 70% of the agreed price
In the event of a no-show 100%.
The Austrian Hotel Regulations specified at: www.hotelverband.at apply.

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Packages & more

Packages

Winter time
Winter time

Hotel | Appartement | Camping

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Last minute deals

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Give your loved one a gift voucher.

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Family-friendly

Skiing time in Tyrol
Skiing time in Tyrol

The Active & Family Resort Tiroler Zugspitze

Family-friendly

Video

The family resort's video gallery

Video

Webcam

Live images from the surrounding area

Webcam

360° tour

Panoramic view over the resort

360° Tour

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